FAQs

COMMONLY ASKED QUESTIONS:

How long does shipping take?

On each item shipping may take 2-3 days. This can increase for high demand items

Where is my order? How can I keep track?

Use our Order Look up icon located on the bottom of our page but also our within our Menu tab. Your tracking number will be provided within 2-3 business days after purchase. At the moment we can only search orders placed with emails. Don't worry we do txt updates for phone numbers :)

What is the deal with returns?

Items excluding final sale can be returned within 30 days of the delivery date. Unfortunately you will have to pay the shipping, but we don't mind replacing your item. 

How do I care for this jewelry?

Our jewelry is categorized as costume jewelry, unless classified as a VIP collection item. Please keep away from any types of water, as this will cause quality to fade. Try also not to sleep with the jewelry on as well.

I don't see the question I have listed here. Who can I contact?

For any questions of customer service issues please email info@melange302.com We are pleased to help with any thing you need.

I only received part of my order. Like?!?

Due to product availability some items will be sent separately. No worries! You may check the tracking section of our website or contact our email info@melange302.com for additional help.

I want to look up my order but I don't have an email listed. What now?

We are working on a software which allows phone numbers for look up. Until then, feel free to email info@melange302. Please allow 3-6 hours for all inquiries. 

 

 HAPPY SHOPPING